Each order purchased directly from our store comes with a 100% satisfaction guarantee. In the event that you would like to return your item, please contact hello@wonderlane.store.
Returns must be done within 30 days from date of delivery. We will provide you with a complimentary return label and detailed instructions on how to process the return. You may also contact us directly at +1 908-578-2646.
Due to the nature of COVID-19, we are unable to process exchanges at this time.
If the product has arrived as damaged or defective, we will exchange with no questions asked. We do require a photo or video of the defective product as evidence prior to issuing a replacement.
It is important that all conditions are met:
If your package did not arrive on time, please write to us. We’ll help you!
Any returns must be in resalable condition and in its original packaging.
Refund cannot be accepted if we have sent the correct product to you in good condition, and as described.
When we’ve received the return it can take up to 5 working days to process your request and issue a refund or exchange. We may contact you to discuss options, and if you’ve requested an exchange to confirm the product you’d like.
Items must be returned within 30 days of the order date.
We may ask you to provide photos or video if an item is damaged or faulty.
We also need a tracking number for returns. Please, when you ship to return, please send us the tracking number of the parcel.
To receive a full refund, we require that you mail in the faulty product. For refunds visit our Refund Policy
IMPORTANT: Items purchased from a third party cannot be exchanged or returned. Please contact the third party directly for an exchange or return.
